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pmroz
Super User

Help not working in JMP 13.2.1 under Chrome (F1)

When I'm in JMP 13.2.1 and I hit the F1 key my default browser (Chrome) starts up but the screen is blank.  Has anyone else experienced this?  Any workarounds?  Windows 7, 64-bit.

Thanks!

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2 ACCEPTED SOLUTIONS

Accepted Solutions
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Re: Help not working in JMP 13.2.1 under Chrome (F1)

Verify third-party cookies are not blocked in Chrome (chrome://settings/content). If so, disable this option and try again. 

Cookies.png

View solution in original post

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Re: Help not working in JMP 13.2.1 under Chrome (F1)

The fix would be to disable cookies, however because of the security you have in place, I have reported the behavior to Development for their review. In the interim, I would like to suggest the users default to JMP 13 Online Documentation, until Development has made a decision on how they will handle this behavior.

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9 REPLIES 9
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Jeff_Perkinson
Community Manager Community Manager

Re: Help not working in JMP 13.2.1 under Chrome (F1)

I just tried on my machine and didn't have any problem. What address is shown in your browser?

-Jeff
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pmroz
Super User

Re: Help not working in JMP 13.2.1 under Chrome (F1)

The address is file:///C:/Program%20Files/SAS/JMP/13/Help/index.html

Works fine in IE11, but not Chrome.

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Re: Help not working in JMP 13.2.1 under Chrome (F1)

Verify third-party cookies are not blocked in Chrome (chrome://settings/content). If so, disable this option and try again. 

Cookies.png

View solution in original post

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pmroz
Super User

Re: Help not working in JMP 13.2.1 under Chrome (F1)

Unfortunately our system administrators have forced this setting to on so I can't change it  :(

Cookies.png

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KJ_HD
Staff

Re: Help not working in JMP 13.2.1 under Chrome (F1)

In JMP, go File > Preferences.  In the left pane, select File Locations.  In the right pane, select Help File directory and paste the line below into the location box :

C:\Program Files\SAS\JMP\13\Help\  

 

Then click “Apply” and “OK” and test again with F1.

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pmroz
Super User

Re: Help not working in JMP 13.2.1 under Chrome (F1)

Sorry no luck chuck.  Hitting F1 brings up that directory in the URL anyway, regardless of whether I put that in as a preference or not.

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Re: Help not working in JMP 13.2.1 under Chrome (F1)

The fix would be to disable cookies, however because of the security you have in place, I have reported the behavior to Development for their review. In the interim, I would like to suggest the users default to JMP 13 Online Documentation, until Development has made a decision on how they will handle this behavior.

View solution in original post

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Re: Help not working in JMP 13.2.1 under Chrome (F1)

This is a Chrome security issue. Another option is to use a different browser.

 

Development is working on a solution.

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Re: Help not working in JMP 13.2.1 under Chrome (F1)

An update: this issue persists through JMP 14, but will be addressed in JMP 15 (available later this fall). For now, the previously suggested workarounds are still the best suggestions - to use another browser or disable the blocking of cookies, if you are able.

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