A Flexible, Easy Way to Build Process Understanding Dashboards for the Effective Visual Communication of Data to Multidisciplinary Teams
Martin Owen, Quality by Design Innovation Leader, GlaxoSmithKline
David Burnham, Consultant, Pega Analytics
Our challenge was to enable users to understand how processes can be controlled and to identify risks and gaps in process understanding. Inspired by Stephen Few's 2009 Discovery Summit presentation on information dashboard design, we set out to produce a JSL application for the intuitive point-and-click creation of dashboards. Now we can manage our data-derived knowledge and rapidly navigate our way around the complexity of our multistage and multidisciplinary processes. By bringing together and interactively interrogating related data, we can provide new insights and options for process control and demonstrate the impact of risk mitigation as we evolve our process understanding over the R&D life cycle. Whether we have an audience of senior managers wanting an overview of risk or a group of technical staff wanting to drill down to statistical models, we can give overviews, zoom and filter and provide detail on demand.