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Re: Attachments do not seem to attach in Solved discussions

txnelson

Super User

Joined:

Jun 22, 2012

It appears that discussions marked as "Solved" does not display attachments that have been attached to replies that have been added to the discussion after the discussion has been marked as "Solved".

Jim
12 REPLIES
Jeff_Perkinson

Community Manager

Joined:

Jun 23, 2011

Thanks, @txnelson.

 

Can you give me a link to an example of this?

-Jeff
txnelson

Super User

Joined:

Jun 22, 2012

Regarding change in data format” is the discussion topic

Jim
Jeff_Perkinson

Community Manager

Joined:

Jun 23, 2011

Perfect. I'll ask our web guy, @IanAtJMP to take a look at this.

 

BTW: I editing your reply above to make the title of the post a link.

-Jeff
txnelson

Super User

Joined:

Jun 22, 2012

Thank you
Jim
IanAtJMP

Community Manager

Joined:

Oct 21, 2016

Hi @txnelson Jim,

Can you give me your platform, OS, browser, and browser version, as well as a link to the discussion(s) in which you've seen this problem?

Thanks
Community Manager, Senior Digital Designer at JMP
Jeff_Perkinson

Community Manager

Joined:

Jun 23, 2011

Here's a discussion that has (had?) attachments to the original question (and perhaps a reply).

 

I rember seeing the attachment earlier. Now that it's been marked with an Accepted Solution the attachment links aren't shown.

 

We could be attributing it to the "Accepted Solution" action incorrectly. It is possible that you made some changes to the layout at the same time and that's what's causing it.

 

 

-Jeff
Jeff_Perkinson

Community Manager

Joined:

Jun 23, 2011

PS: I'm not seeing the links on my Mac with Safari.
-Jeff
txnelson

Super User

Joined:

Jun 22, 2012

Here is the discussion

Regarding change in data format

I am running on Windows 10, both Edge and Chrome
Jim
IanAtJMP

Community Manager

Joined:

Oct 21, 2016

Ok, thanks. To be clear, you cannot see the attachment in the REPLY, not in the original question, right?
Community Manager, Senior Digital Designer at JMP
Jeff_Perkinson

Community Manager

Joined:

Jun 23, 2011

No, we can't see it in the original question either.

-Jeff
Highlighted
IanAtJMP

Community Manager

Joined:

Oct 21, 2016

Looks like this is an issue from my custom attachments component -- it's using the parent's attachments for the child's, if any attachments exist on the parent node, i.e., the initial question. 

 

I'll be able to fix this as soon as Lithium completes their current review of the site and allows us to work on components again. My apologies for the inconvenience, and thanks for pointing this out!

Community Manager, Senior Digital Designer at JMP
IanAtJMP

Community Manager

Joined:

Oct 21, 2016

@txnelson @Jeff_Perkinson I believe I have resolved this. Can you confirm and if so, mark this as solved? Thanks!

Community Manager, Senior Digital Designer at JMP