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txnelson
Super User

Attachments do not seem to attach in Solved discussions

It appears that discussions marked as "Solved" does not display attachments that have been attached to replies that have been added to the discussion after the discussion has been marked as "Solved".

Jim
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12 REPLIES 12
Jeff_Perkinson
Community Manager Community Manager

Re: Attachments do not seem to attach in Solved discussions

Thanks, @txnelson.

 

Can you give me a link to an example of this?

-Jeff
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txnelson
Super User

Re: Attachments do not seem to attach in Solved discussions

Regarding change in data format” is the discussion topic

Jim
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Jeff_Perkinson
Community Manager Community Manager

Re: Attachments do not seem to attach in Solved discussions

Perfect. I'll ask our web guy, @IanAtJMP to take a look at this.

 

BTW: I editing your reply above to make the title of the post a link.

-Jeff
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txnelson
Super User

Re: Attachments do not seem to attach in Solved discussions

Thank you
Jim
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IanAtJMP
Community Manager Community Manager

Re: Attachments do not seem to attach in Solved discussions

Hi @txnelson Jim,

Can you give me your platform, OS, browser, and browser version, as well as a link to the discussion(s) in which you've seen this problem?

Thanks
Community Manager, Senior Digital Designer at JMP
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Jeff_Perkinson
Community Manager Community Manager

Re: Attachments do not seem to attach in Solved discussions

Here's a discussion that has (had?) attachments to the original question (and perhaps a reply).

 

I rember seeing the attachment earlier. Now that it's been marked with an Accepted Solution the attachment links aren't shown.

 

We could be attributing it to the "Accepted Solution" action incorrectly. It is possible that you made some changes to the layout at the same time and that's what's causing it.

 

 

-Jeff
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Jeff_Perkinson
Community Manager Community Manager

Re: Attachments do not seem to attach in Solved discussions

PS: I'm not seeing the links on my Mac with Safari.
-Jeff
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txnelson
Super User

Re: Attachments do not seem to attach in Solved discussions

Here is the discussion

Regarding change in data format

I am running on Windows 10, both Edge and Chrome
Jim
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IanAtJMP
Community Manager Community Manager

Re: Attachments do not seem to attach in Solved discussions

Ok, thanks. To be clear, you cannot see the attachment in the REPLY, not in the original question, right?
Community Manager, Senior Digital Designer at JMP
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Jeff_Perkinson
Community Manager Community Manager

Re: Attachments do not seem to attach in Solved discussions

No, we can't see it in the original question either.

-Jeff
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Highlighted
IanAtJMP
Community Manager Community Manager

Re: Attachments do not seem to attach in Solved discussions

Looks like this is an issue from my custom attachments component -- it's using the parent's attachments for the child's, if any attachments exist on the parent node, i.e., the initial question. 

 

I'll be able to fix this as soon as Lithium completes their current review of the site and allows us to work on components again. My apologies for the inconvenience, and thanks for pointing this out!

Community Manager, Senior Digital Designer at JMP
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IanAtJMP
Community Manager Community Manager

Re: Attachments do not seem to attach in Solved discussions

@txnelson @Jeff_Perkinson I believe I have resolved this. Can you confirm and if so, mark this as solved? Thanks!

Community Manager, Senior Digital Designer at JMP
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