topic Re: Updating JMP PRO to 18.1.1 on Windows in Discussions

Updating JMP PRO to 18.1.1 on Windows

statman — Wed, 20 Nov 2024 21:55:02 GMT

OK, I am not a Windows user, but support some folks that use the Windows version (I run Windows in Parallel on my Mac). I recently received a notice of an update to 18.1.1. I downloaded the file and ran it in Windows 11. I get the option to Modify, Repair or Remove. I have tried both modify and repair and neither brought the version to 18.1.1. How do you do it? So simple on a Mac...

Re: Updating JMP PRO to 18.1.1 on Windows

txnelson — Thu, 21 Nov 2024 03:52:00 GMT

If JMP 18 exists on the Windows box when you run the update, it will ask you to Modify, Repair or Remove. You need to choose to Remove the JMP 18 software. Once removed, you then need to run the update again and it will install the new version. The update can not replace an existing version of JMP. It first has to be removed.

Re: Updating JMP PRO to 18.1.1 on Windows

statman — Wed, 20 Nov 2024 22:33:29 GMT

Thanks Jim...Believe it or not I have not found one mention of this anywhere including in the instructions from JMP.

Re: Updating JMP PRO to 18.1.1 on Windows

statman — Wed, 20 Nov 2024 22:39:12 GMT

OK, removed JMP and re-installed. Still says version 18.0.1...now what?

Re: Updating JMP PRO to 18.1.1 on Windows

txnelson — Thu, 21 Nov 2024 03:52:28 GMT

The update file is called

jmppro__1810__win.exe

jmp__1810__win.exe

Make sure this is the file you used when updating. This could easily be mistaken for the previous update file, which was named

jmppro__1801__win.exe

jmp__1801__win.exe

Re: Updating JMP PRO to 18.1.1 on Windows

lala — Thu, 21 Nov 2024 03:45:33 GMT

Do not need to delete the original version in windows.
Select the first option directly when installing: repair is fine.

Re: Updating JMP PRO to 18.1.1 on Windows

txnelson — Thu, 21 Nov 2024 03:49:48 GMT

@lala is correct........my error, my thinking was with the Early Adaptor versions of JMP......sorry

Re: Updating JMP PRO to 18.1.1 on Windows

statman — Thu, 21 Nov 2024 13:50:26 GMT

Well I've tried all three using jmp__1811__win.exe updater. It does not appear to update JMP. I'll try tech support. Thanks. I love Macs...no issues.

Re: Updating JMP PRO to 18.1.1 on Windows

Mark_Bailey — Thu, 21 Nov 2024 14:25:41 GMT

I install the latest daily build in R&D every morning for testing. The first time I run the installer, it removes the previous app. The second time, it installs the current app.

Did you try to uninstall, restart, and re-install? You shouldn't have to, but it might clear something that is preventing the correct install. Also, try downloading the installer again.

Sorry, you are having so much trouble with such a simple thing.

Re: Updating JMP PRO to 18.1.1 on Windows

statman — Thu, 21 Nov 2024 15:36:56 GMT

Yes, I have tried every combination with the same installer. I will download the installer again and try again. Thanks Mark.

Update, download a new updater and used Repair and it worked.

Re: Updating JMP PRO to 18.1.1 on Windows

Chris_Kirchberg — Thu, 21 Nov 2024 15:34:53 GMT

@statman , which CPU type are you using on your Mac that is giving you issues with the VM of windows? I had an issue running JMP on a VM (Parallels and VMWare with Windows 11) on an M1 Mac. It would appear to install (icon was there) but it would not launch. Not sure that is what you are seeing given that you were running JMP 18.0.1 already.

Re: Updating JMP PRO to 18.1.1 on Windows

hogi — Thu, 21 Nov 2024 16:17:45 GMT

@Mark_Bailey wrote:
I install the latest daily build in R&D every morning for testing. ...

wow!

Re: Updating JMP PRO to 18.1.1 on Windows

Paul_Nelson — Thu, 05 Dec 2024 19:58:04 GMT

Just a note with respect to JMP 18.0 and the Python installation. With 18.1 the layout of the python dlls changed from 18.0 to better support pip installing packages that needed to be build locally.

The JMP installer did NOT properly account for these changes. So to have a fully functional Python for 18.1 you do indeed need to do the Uninstall, Re-install route rather than the doing an Update or Repair.