topic Re: Student with issue accessing the software in Discussions

Student with issue accessing the software

jfe — Sat, 06 Jul 2024 18:27:31 GMT

Hello to anyone who can help me,

I teach a class that uses SAS JMP 18. One of my students is receiving the following error message when trying to start the software:

The student is located within the United States. Any ideas on what could be causing this or a way to correct this?

Any help appreciated. Thank you.

Re: Student with issue accessing the software

txnelson — Sun, 07 Jul 2024 21:12:16 GMT

~~Please contact your local JMP Sales rep, or JMP Support~~

see @C_Kjellberg response below

Re: Student with issue accessing the software

C_Kjellberg — Sun, 07 Jul 2024 21:09:55 GMT

Everyone creating a My JMP ID is subject to screening for applicable export restrictions regardless of country. This is a part of our process for ensuring we stay compliant with US Government regulations. The message the user receives directs them to complete a form which they will find when they select "request a review." Please direct your student, or anyone who receive this message, to complete the form.