topic Add-in doesn't work after installation in Discussions

Add-in doesn't work after installation

SevenPP — Tue, 12 Mar 2024 00:13:51 GMT

I can install the add-ins to my JMP 16 and JMP 17, it is also 'enabled'. However, when I click it, nothing happens (there supposed to be a pop-up window). Please help. Thank you!

Re: Add-in doesn't work after installation

Craige_Hales — Tue, 12 Mar 2024 01:45:29 GMT

Check the log window for messages.

Check with the person that wrote the add-in.

Click the Home Folder link to examine the add-in's JSL.

Re: Add-in doesn't work after installation

Craige_Hales — Tue, 12 Mar 2024 01:48:29 GMT

And, "when I click it" ...you are most likely running it from the add-ins menu. Not clicking anything in the View->add-ins window.

Re: Add-in doesn't work after installation

SevenPP — Tue, 12 Mar 2024 16:17:20 GMT

Hi Craige,

thank you for reply. This is an add-in many of my collogues are using. They are using the same JMP version as mine (JMP 16 or 17). Normally when they install the add-in, there will be an option added to the 'file' drop down menu. However such option wasn't added to mine. I can only see it is added to 'Add-ins' but when I click that, there is no response.

Re: Add-in doesn't work after installation

Craige_Hales — Tue, 12 Mar 2024 16:44:01 GMT

I probably can't help as much as tech support or the person that wrote the add-in. My only suggestion is to disable, remove, then check the log when reinstalling it.

Re: Add-in doesn't work after installation

SevenPP — Wed, 13 Mar 2024 20:51:27 GMT

thank you, I'll try