topic Re: JMP Pro 14.3 Issues with Big Sur in Discussions

JMP Pro 14.3 Issues with Big Sur

ilhamhafizovic — Sat, 10 Jun 2023 20:40:53 GMT

Hello Everyone,

I have an individual that updated to MacOS Big Sur and when they try to open JMP Pro 14.3 they get an immediate crash.

They tried:

re-installing JMP
renaming the plist preference files as well (per instruction share: https://www.jmp.com/support/notes/44/128.html)

Nothing so far works.

The JMP Crash Message begins as follows:

Process: JMP [11317]
Path:/Applications/JMP Pro 14.app/Contents/MacOS/JMP
Identifier:com.sas.jmp
Version: 14.2 (14.0)
Code Type: X86-64 (Native)
Parent Process:??? [1]
Responsible: JMP [11317]
User ID: 501

Date/Time: 2020-11-15 13:24:43.567 -0500
OS Version:macOS 11.0.1 (20B29)
Report Version:12
Anonymous UUID:3BB0D3E3-07D2-F4C1-829B-A37B191E124A

Sleep/Wake UUID: BD9D555E-850C-4C92-9A0D-5E738CBF5EB4

Time Awake Since Boot: 63000 seconds
Time Since Wake: 22000 seconds

System Integrity Protection: enabled

Crashed Thread:0Dispatch queue: com.apple.main-thread

Exception Type:EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000001274cd000
Exception Note:EXC_CORPSE_NOTIFY

Termination Signal:Segmentation fault: 11
Termination Reason:Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [11317]

If anyone else has experienced this trouble or has found a solution/workaround would appreciate the help.

Thanks.

Re: JMP Pro 14.3 Issues with Big Sur

riccardo — Sun, 15 Nov 2020 22:31:40 GMT

On my mac I started to work with Big Sur, but when I start to work with JMP 14 when I used the analysis the data on the window don't work well and the result of the analysis is difficult to read, In fact, the results don't flow through the window and overlap. Do you know how to fix this problem

thanks

Re: JMP Pro 14.3 Issues with Big Sur

ilhamhafizovic — Mon, 16 Nov 2020 12:40:08 GMT

Hey Riccardo,

It seems you were able to start up JMP in Big Sur, was this on a fresh install of Big Sur or you updated?

As for your specific question, perhaps it would be best to start a new thread/discussion in the forums. However, it would be helpful if you included a screenshot of the problem or specified what analysis in particular you mean. JMP has many ways to analyze data.

Re: JMP Pro 14.3 Issues with Big Sur

Jeff_Perkinson — Mon, 16 Nov 2020 15:24:13 GMT

JMP 15.2 is the first version of JMP that has been tested and is supported on macOS 11, Big Sur. If you are an annual license customer you can contact your site administrator to get JMP 15. If you are a single user license holder contact JMP Sales to find out about upgrade options.

Re: JMP Pro 14.3 Issues with Big Sur

JeromeBaron — Mon, 16 Nov 2020 21:01:53 GMT

I am experiencing the same problem. I installed Big Sur today as an update. Updated JMP for 14.3.

The data analysis window does not work anymore - I cannot select variables for analysis anymore

Re: JMP Pro 14.3 Issues with Big Sur

txnelson — Mon, 16 Nov 2020 21:16:16 GMT

See Jeff Perkinson's reply on the need to upgrade to JMP 15.2

Re: JMP Pro 14.3 Issues with Big Sur

ilhamhafizovic — Mon, 16 Nov 2020 23:24:42 GMT

Thanks for the reply Jeff, appreciate the information.

Re: JMP Pro 14.3 Issues with Big Sur

jrandwick — Thu, 19 Nov 2020 22:52:25 GMT

same problem but amongst covid issues upgrade to 15.2 not likely

so either change software or go back to catalina