topic Re: Problem installing JMP 15 Pro on WIndows 10 in Discussions

Problem installing JMP 15 Pro on WIndows 10

Tporat — Sun, 22 Mar 2020 16:53:29 GMT

I am trying to install JMP 15 Pro (educational license) on a WIndows 10 Dell Vostro 5468 laptop (i5-7200U 16GB ram) .

Windows 10 x64 1909

When I run Setup.exe , even as administrator, nothing happens.

No installation window pops up. The setup.exe doesn't appear in the Windows task manager.

I have tried to create an exception for the JMP folder in my Avast antivirus, as well as disable the antivirus completely.

Any help will be appreciated.

Thanks

Re: Problem installing JMP 15 Pro on WIndows 10

stan_koprowski — Sun, 22 Mar 2020 19:33:09 GMT

Hi @Tporat ,

I suggest opening a technical support track (support@jmp.com) so they can help isolate the cause of your errors.

While you wait for a response from JMP Technical support you can verify the following:

Please refer to the JMP system requirements for additional details to verify the OS is supported with the JMP Student Edition.

Additionally, if you are indeed running JMP 15 Pro verify the Windows OS version is supported.

cheers,

Stan

Re: Problem installing JMP 15 Pro on WIndows 10

Craige_Hales — Sun, 22 Mar 2020 23:59:10 GMT

also try running from a CMD window and see if you get some messages. I found it was necessary to use a UNC name rather than a drive letter, something like this:

\\vboxsvr\windowsshare\SASSoftwareDepot15\JMP\JMP\15_0\Windows\setup.exe

Re: Problem installing JMP 15 Pro on WIndows 10

mkodia — Thu, 26 Nov 2020 10:57:26 GMT

I am having this exact problem. Was this resolved?

Re: Problem installing JMP 15 Pro on WIndows 10

theseventhhill — Mon, 26 Jul 2021 11:16:36 GMT

e Stuck with the same problem for days. License is new, restarted many times, but self extract does not do anything. Has been few days since the support ticket was raised.

Any workaround to open an existing installation but make it lookup to the new license/.per file rather than downloading and installing by running the installer file?

Re: Problem installing JMP 15 Pro on WIndows 10

statman — Mon, 26 Jul 2021 14:05:22 GMT

This is a JMP support issue, but just out of curiosity, can you download a trial version of JMP and use this until you get your license figured out?

https://www.jmp.com/en_us/download-jmp-free-trial.html

This might help to diagnose any system issue or software conflicts on your computer.

Re: Problem installing JMP 15 Pro on WIndows 10

theseventhhill — Sat, 31 Jul 2021 13:47:40 GMT

Yes, I tried that as well. Same issue. After self extraction completes, no prompts and the installation just does not move forward.