topic Re: Exported picture cut off in Discussions

Exported picture cut off

robhanssen — Mon, 29 Jan 2018 18:10:08 GMT

Lately I've been having some intermittent problems with graph exports. After right-clicking on the graph and selecting copy graph, or File/Save As/PNG (or JPEG, or Powerpoint, etc.), the graph is horrendously cut off on all sides. I've attached an example.

The way to solve the issue is to reboot the computer and try again. Of course, this become pretty annoying since I can't seem to find when it starts occurring again.

Is this a known issue and is there a good solution?

[background: JMP 13.1.0, Windows 10 and Windows 7)

Re: Exported picture cut off

txnelson — Fri, 08 Sep 2017 20:31:44 GMT

The first thing I would do, is to upgrade(it is free) to 13.2.1 and see if that corrects the issue.

Re: Exported picture cut off

robhanssen — Tue, 12 Sep 2017 00:26:39 GMT

Unfortunately, the update did not fix it. It seems to be happening more when I use my laptop on and off the docking station (native screen vs external monitor) with some hibernation in between - however, those two monitors are set at the same pixel resolution (1920x1080).

Re: Exported picture cut off

txnelson — Tue, 12 Sep 2017 00:29:21 GMT

I now suggest that you contact JMP Support

support@jmp.com

Re: Exported picture cut off

briancorcoran — Tue, 12 Sep 2017 12:14:00 GMT

I would encourage you to contact Tech Support so they can try to reproduce the issue, get information on your display resolutions, and forward the information to development.

Brian Corcoran

JMP Development

Re: Exported picture cut off

KD — Mon, 29 Jan 2018 17:45:30 GMT

any updates on this issue? I am experiencing the same problem as well.

It is difficult to reproduce (sometimes it happens, sometimes it doesn't) so if there's a known solution, please share.

Thanks!

Re: Exported picture cut off

robhanssen — Mon, 29 Jan 2018 19:13:22 GMT

Unfortunately no. The main "solution" is to restart JMP and not switch too much between docking station and stand-alone. I haven't had the issue in a while and it's very hard to reproduce.

Re: Exported picture cut off

Will_Nakamura — Wed, 06 Mar 2019 17:11:21 GMT

I had the same issue when I docked my PC to a working station with multiple monitors.

I could only solve this issue once I restarted the PC while docked and then restarted JMP.

Re: Exported picture cut off

kengoldberg — Mon, 17 Feb 2020 18:57:30 GMT

My solution has been to use "Paste Special..." > "As: " > "Bitmap".

The other two paste special choices, "Picture (Enhanced Metafile)" and "Picture (Png)" rarely work for me. Nor do the any other "Paste" choices. I have always switched between using multiple monitors and just my laptop screen frequently. I never had a problem for over a decade. The problem just started for me several months ago when I upgraded from Windows 7 to 10. The version of JMP does not matter.