topic Re: Discussion Item responded to, now shows up as UnRead in Community Discussions

Discussion Item responded to, now shows up as UnRead

txnelson — Tue, 27 Jul 2021 19:11:39 GMT

After responding to a member's entry, the entry is now displayed to me as UnRead, even though, I had just read it and responded to it. Is this an intentional change?

Re: Discussion Item responded to, now shows up as UnRead

jthi — Tue, 27 Jul 2021 20:27:15 GMT

Same happening to me. Hopefully it is not an intentional change and if it is, I hope it can be disabled from Settings at some point.

Re: Discussion Item responded to, now shows up as UnRead

Ryan_Gilmore — Wed, 28 Jul 2021 17:36:50 GMT

I'll investigate and let you know what I find.

Re: Discussion Item responded to, now shows up as UnRead

txnelson — Wed, 28 Jul 2021 18:35:18 GMT

thank you

Re: Discussion Item responded to, now shows up as UnRead

Ryan_Gilmore — Mon, 08 Nov 2021 19:11:08 GMT

This has been acknowledged as a bug by the platform vendor. No estimate on when it might be fixed.

Re: Discussion Item responded to, now shows up as UnRead

Ryan_Gilmore — Thu, 18 Aug 2022 15:16:41 GMT

@txnelson , the platform was recently upgraded which contains a fix for the unread issue. If you are still having problems, please let me know. Thanks.

Re: Discussion Item responded to, now shows up as UnRead

txnelson — Thu, 18 Aug 2022 15:18:34 GMT

Thank you

Re: Discussion Item responded to, now shows up as UnRead

txnelson — Fri, 19 Aug 2022 01:45:42 GMT

I am still seeing the issue. Tonight I opened a members discussion, and wrote a response to it. I then clicked on the Reply button. The entry remains open, as expected. I then clicked on the Discussion button to take me back to the Discussions listing The entry is highlighted. It should not be, since I was just viewing and changing it.

Re: Discussion Item responded to, now shows up as UnRead

Ryan_Gilmore — Mon, 29 Aug 2022 13:35:27 GMT

Hi @txnelson . I see the same. It does appear to work if you view it only. I'll open a case with support. Thanks.

Re: Discussion Item responded to, now shows up as UnRead

txnelson — Mon, 29 Aug 2022 17:12:57 GMT

Thank you